Do you want to exchange or return your product? It's never been easier:
The most frequent reason to exchange a hat is its incorrect size. Therefore before buying, please read our
guide: "How to measure your head size"
If you want to exchange your product:
1. Send us back the product that you bought in its perfect state, with all the labels.
While sending back the item to our address, please send us an email (or you can add a proper note inside the returned box) with all the necessary information: which size and model do you want to receive, your order number.
Please protect properly your product in a package. In this case, you will be responsible for covering the return shipping fee.
2. Within 14 days of receiving your parcel, we will start the process of exchange. The time required for an exchange to be made depends on the availability of size in stock and the production time of this model.
3. If you exchange your headgear for another model, for example for the more expensive one, then you will have to cover the price difference. If you exchange your headgear to a cheaper model we will reimburse you the price difference.
According to existing valid regulations, within 30 calendar days from the product's delivery date, you have the right to return it without giving any reasons and withdraw from the contract.
If you want to return your product:
1. Send us back the product that you purchased in its original state, not damaged and not worn, with all the labels. Please protect properly your product in a package. In this case, you will be responsible for covering the return shipping fee.
In case of sending the item to our Poland address, please send us an email with all the necessary information: your order number and that it is a return for a refund.
2. Within 14 days from receiving your parcel, we will check the state of the product (if it hasn't been worn or damaged).
3. If there won't be any impediments, we will refund your money. If your return request will be denied (because of the product's damage or traces of use), we will let you know by email.